We're Here to Help

Have questions about our products or your order? Our friendly support team is ready to assist you. Reach us at support@krale.co

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Frequently Asked Questions

Find quick answers to common questions below. Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.

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We dispatch orders within 1-2 business days. Standard UK delivery takes 3-5 business days. International shipping typically takes 7-14 business days depending on your location. You'll receive a tracking number once your order ships.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us at support@krale.co within 30 days of delivery for a full refund or exchange. Products must be unused and in original packaging.

Once your order ships, you'll receive an email with your tracking number and a link to monitor your delivery. You can also reply to that email or contact support@krale.co with your order number for updates.

Yes! All our products are dermatologist-formulated, hypoallergenic, and pH-balanced specifically for sensitive areas. They're free from harsh chemicals, hydroquinone, and mercury. If you have specific concerns, please reach out and we'll help you choose the right products.

For best results, apply FrictionShield in the morning, wear AirFlow Bands during the day, and use ToneRestore Cream at night. Consistent use for 3-4 weeks delivers visible results. Detailed instructions are included with each product.

Yes, we ship worldwide! International shipping rates and delivery times vary by location. All customs duties and taxes are the responsibility of the recipient. Contact us for specific shipping quotes to your country.

Our Customer Care Promise

We believe great skincare deserves great support. Our dedicated team is committed to helping you achieve the results you deserve.

24-hour response time guaranteed on all enquiries, Monday to Friday

Personalised skincare advice from our trained support specialists

Hassle-free returns and exchanges within 30 days of purchase

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24hrs

Average response time

The support team was incredibly helpful and responded within hours. They gave me personalised advice for my skin concerns and followed up to check on my progress. Truly outstanding service!

Sarah M.